Over the weekend, Sony Mobile Canada pulled the much anticipated Android 6.0 Marshmallow update from the Xperia Z5 and Xperia Z5 Premium. Though they’ve yet to issue a reason for pulling the update, a great many have been having minor issues like Bluetooth connectivity woes among other things.
Sony is certainly aware of the problems and has issued an update on how you might be able to make matters better. It’s unclear if this is meant to address all the problems people are experiencing but it’s likely worth doing, no matter how minor of an issue you’re having.
Details on how to resolve Google Play issues after the jump.
According to Sony, it’s recommended that you do the following steps:
- Clear the data of the Play Store. To do this on your Z5:
- Go to Settings > Apps > > Show system > Google Play Store > Storage > Clear Data.
- Disable location services. To do this on your Z5:
- Go to Settings > Location > Move the slider to the Off position.
- Reinstall the Android system.
As always, make sure you have a backup before upgrading to a new OS or reinstalling the same OS.
Discuss:
Did this amend the issues you were having?